Position title
Product & Operations Manager
Description

The Product & Operations Manager is a highly analytical individual with outstanding communication skills, management skills, a deep passion for Client service and Technology, enabling Product and Solution delivery, including Service/Implementation and Client adoption.  Product & Operations Manager’s main task will be to analyze, communicate and develop ChatBots by using in-house tools. The job requires extensive domain research and development of respective data/conversational flow

Responsibilities
  • Product & Operations Manager will analyze products, solutions, and features and continuously study the already existing ChatBots in the market
  • Oversee full logistics management, support services and client relations
  • Will be responsible for creation and delivery of all client-facing solution communications associated with products, solutions, and features, including communicating dates and maintenance windows
  • Forecast, hire and train as needed for customer support and logistics while chatbot onboarding.
  • Understanding the perspective of the client and taking actions to integrate their needs for solutions
  • Participates in root cause, analyze, create and deliver business and client communications as needed based on the outcome
  • Develop the in-house ChatBot by improving its efficiency using the in-house platform
  • Maintenance of the in-house ChatBot deployed at the Client Site by monitoring its performance
  • Leveraging best practices to enable the business to achieve scale and efficiency targets while enhancing the experience; overseeing relationship building with our clients.
  • Understand customer needs and priorities to carry out operational planning and to set, execute and deliver upon expectations with timeliness and quality
  •  Identify improvement areas after testing and suggest and execute upon process changes required
Qualifications
  • 2+ years of experience working in a product or IT operations or Business Analysis, Service preferably in the high tech industry.
  • Good analytical abilities and logical thinking
  • Excellent writing skills to prepare detailed data/conversational flow
  • Must be efficient in handling/working on technology-based tools
  • The ability to conduct market research
  • Ability to communicate diverse client and associate end-user requirements
Employment Type
Full Time
Industry
IT
Job Location
905-906/B4, Spaze Itech Park, Sector 49, 122018, Gurgaon
Base Salary
Rs 500000 - Rs 700000
Date posted
December 4, 2019

Position: Product & Operations Manager

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