Businesses usually suffer with the problem of providing 100% customer support, specially over call. The customers may get annoyed waiting in long queues and this dilutes the brand value. Also, calls are not only made for service or support request, infact there are calls from potential leads as well, which gets missed because of the call going unattended. Now to resolve these issues there are two ways one is to set up a call centre in-house which involves a lot of Hiring, Training and Infrastructure cost which doesn’t assures 100% call attended as weekends and late nights will still be missed or will involve additional cost. The other solution is out-sourcing it which again seems fancy and cost-effective but doesn’t give quality control or ownership of the support provided. Thus, understanding this market gap, SuperBot Telephony was launched. It is an AI-Based Conversation Platform which can have Smart Dialogues with Humans over Telephony Channels. It is available 24*7 and can cater multiple calls at once, doing the work of 1000 agents at once while reducing the cost and providing 100% call success rates.
How it can Help you?
Lead Generation and Nurturing
It can help you to get in touch with the perspective customers on real-time basis and turn prospects into leads by bridging the gap between their queries and solutions.
- Book Appointments
- Capture Leads
- Upsale to your current clients
- Reschedule appointments to avoid cancellations
It can help an organization to call and verify the leads generated via various campaigns to mine out the actual, dead and fake queries. This helps them in understanding whether the lead is potential enough to let a human counsellor invest its time or is it a cold lead which is to be skipped. With it, you can verify
- Phone Number
- Any Custom Question
Leads Mining from Prospects Data
Almost every industry till date follows the traditional method of cold calling to find out their potential leads from the data of their prospects. But this involves a lot of manpower, time, energy and money. Also, since the human agents spend their time in cold calling, the followups of their potential leads is missed leading to loss of potential conversion. Thus, to pay thousands of calls at once to check whether the prospect is potential or not, SuperBot Telephony can be used. It can:-
- Verify the Prospect Details
- Check their Interest
- Be Trained to Cater to Custom Queries
- Transfer the calls to Human Agents on Real-Time on request basis
Conducting Surveys and Collecting Feedbacks
It can collect the requirement of the customers by getting their feedback. This will help organisations in getting a better understanding of customer needs thus improving customer service. It can also be used to collect feedback post purchase of a product or taking a service. It is also capable of conducting Marketing Surveys and can collect the response in a conversation format rather than collecting numerical feedbacks only.
- Collect Feedback
- Conduct Surveys
Directly making a person aware of your brand by paying a call is a better idea rather than sending bulk Emails and SMS which could even go to spam or unread folders. While one single call can relatively provide a greater amount of information than any other traditional method.
- Promote a Product/Service
- Promote a new Brand
- Conduct Political Campaigns
- Promote New Offers
It could also act as your customer support for 24×7 where it could attend multiple queries and provides solutions to the same using provided Knowledge Base.
- 24×7 Support
- Multi User Handling
- 100% Customer Satisfaction
How does it work?
Let’s Hear what Industry Leaders
think about SuperBot
We are happy with the deliverables of Superbot as it redefined the conversations and accelerated the effort of team REVA! This interactive tool adds value to chats by engaging the user with personalized responses. I would like to emphasize that it should be an integral part on a website as it is a great scaffold for the accuracy of data. Congratulations, Team Pinnacle!
SuperBot has proved to be of help to University for admission aspiring students and their parents. Alongwith optimizing the human resource involvement towards the queries of students and parents, it has resulted in satisfaction of students. The Pinnacle Works team has been quite supportive in operations of SuperBot.
Am I satisfied with Superbot? Well yes, I am, but more than the superbot I must put on record that it is the people behind that makes it work all the more. Superbot is a real-time mirror of your brand equity and also a superb interactive tool for your consumers. The accuracy of the data that one gets from is what makes it a must-have on your web presence. My heartiest congratulations to the crack team of Superbot and as they are aware, we are with them for a long long time.