Businesses usually suffer from the problem of providing 100% customer support, especially overcall. The customers may get annoyed waiting in long queues and this dilutes the brand value. Also, calls are not only made for service or support request, in fact there are calls from potential leads as well, which gets missed because of the call going unattended. Now to resolve these issues there are two ways one is to set up a call centre in-house which involves a lot of Hiring, Training and Infrastructure cost which doesn’t assure 100% call attended as weekends and late nights will still be missed or will involve an additional cost. The other solution is out-sourcing it which again seems fancy and cost-effective but doesn’t give quality control or ownership of the support provided. Thus, understanding this market gap, SuperBot Telephony was launched. It is an AI-Based Conversation Platform that can have Smart Dialogues with Humans over Telephony Channels. It is available 24*7 and can cater multiple calls at once, doing the work of 1000 agents at once while reducing the cost and providing 100% call success rates.
It could also act as your customer support for 24×7 where it could attend multiple queries and provides solutions to the same using provided Knowledge Base.
- 24×7 Support
- Multi User Handling
- 100% Customer Satisfaction