What is SuperBot?

SuperBot is a ChatBot developed to meet different business requirements with no human intervention and high efficiency.

SuperBot

Built with the help of Machine Learning and Powerful NLU Algorithms, SuperBot is an AI based automated ChatBot.

It is available 24x7, 365 days a year without any break. It could attend unlimited number of queries concurrently.

It is different from the usual Live Chat windows where a human agent is sitting and answering the queries in many ways.

It is highly customizable and serves across multiple industries

What makes us Unique?

Recent years have witnessed lots of technological advancements and a number of revolutionary products have emerged during this tenure. SuperBot is one such revolutionary product developed by us with lots of custom features and integrations, making it different from others.

PRE-CONFIGURED

The Bot has been developed in a way that it can be easily configured to be used by any organization or industry. We just need your company portfolio and rest of the training will be done by us.

MULTI- LINGUAL SUPPORT

In order to make SuperBot user friendly, it has been trained in a way that it could understand multiple languages including English, Hindi, Hinglish and is continuosly being trained to understand other regional languages.

HIGHER INTENT MATCHING AND UNDERSTANDING

Unlike Other ChatBots, it doesn’t only matches keywords and answers defined questions. Instead it catches the intent of the query asked in any format and replies accordingly.

VIRTUALLY UNLIMITED INTEGRATION WITH 3RD PARTY SYSTEM

The System has open API and is easily integrable with all the third-party systems be it CRMs, Payment Tracking, etc. without any restrictions on the number of systems integrated.

where as

Other ChatBots

DO IT YOURSELF

You need to feed a specific set of questions and answers on your own and the Bot answers those limited set of questions only. So, the hassle of training the Bot is all yours.

ONLY UNI OR BI-LINGUAL SUPPORT

The ChatBots are generally able to provide support in English or one or the other languages which restricts its usage.

MATCHES KEYWORDS ONLY TO REPLY

Works on a defined set of keywords and replies to only those questions for which it could pick the keywords. Leading to loss of queries.

LIMITED INTEGRATION

Generally the systems don’t have an open API or could be integrated with only limited sets of tools and websites.

Features you would want in your ChatBot

Multi User
Handling

The system has been built in a way that it is capable of handling unlimited number of unique users concurrently, leading to increase in system efficiency and high response rate.

multi-user
multi-platform

Multi-Lingual
Support

SuperBot can attend queries in English, Hindi as well as in Hinglish. Also, it will soon be able to support regional languages, making it usable by various industries across the globe.

Self Learning
Capability

Since the system has been developed by using Machine Learning, it is able to self-learn and train itself to give the answers to those queries for which it wasn’t trained initially.

self-learning
high-response

Funneling of
Leads

The system has been integrated with advanced level intelligence and analytics which segregates the leads as ones of low and high priority which enables the organizations to identify which one needs the earliest attention.

Online Payment
Gateway

The system has a centralized payment gateway which enables the organization to connect their Payment Gateways with SuperBot and allow the users to the pay through their chat window only.

onlinepayment

Custom Form
Integration

The system comes with Customizable Forms, which could be used for lead generation, conducting surveys, etc. The form pops ups automatically persuading the users to fill it, whenever a relatable question is asked.

end-to-end-reportig
high-understanding

High Response
Rate

The system has been designed in such a way that an average response time of 2-3 seconds has been maintained by SuperBot, irrespective of the number of users or queries it has to handle at the same time.

crm

CRM
Integration

The system’s open APIs makes it integrable with all the CRMs including the leading ones like SalesForce and LeadSquared, etc.

Why SuperBot

GENERATE LEADS

GENERATE LEADS

Troubled with users coming down to your website but not converting as a lead? Then try SuperBot! Answer all their queries in real-time while saving them from the hassle of surfing so many pages and as well as collect their details during the chat only through In-Built Custom Forms.

Create Custom Bot

Create Custom Bot

SuperBot has been developed in a way that a custom bot for any of the industry could easily be created. The distinguishing factor here is that you don’t need to create the bot on your own, you just need to share your organization’s portfolio with us and rest will be taken care of by our team.

CONDUCT SURVEYS

CONDUCT SURVEYS

If you want to do any type of survey among all your online visitors, just create your custom form or let us create the one for you and SuperBot will prompt the users visiting your website to take the survey. It could also pay calls, and ask the users about their opinions and collect their feedbacks.

FIX APPOINTMENTS

FIX APPOINTMENTS

Not only could the Bot answer queries, but is also capable of taking and scheduling appointments for your business. The users simply need to fill in their details and choose a preferable date and time in the chat window only.

CUSTOMER SUPPORT

CUSTOMER SUPPORT

Setting up a call centre or managing human agents to provide a 24×7 Support is difficult. Isn’t it? But, with SuperBot you could attend to all your visitors queries 24×7 and leading to a higher user satisfaction rate with all their queries answered instantly.

MARKETING CAMPAIGNS

MARKETING CAMPAIGNS

With SuperBot being able to be integrated with IVR calls,gives you the privilege to pay a call directly to your users and tell them about your products, services or collect their details for leads generation.

0 M+
Queries Answered
0 K+
Sessions Per Day
0 K+
Leads Generated
9 .95%
Up-Time

Industries SuperBot works in

Can be Integrated with 15+ Platforms

Media is talking about SuperBot

Let’s Hear what Industry Leaders

think about SuperBot

  • It is really hard to manage a college and micro manage the people too. We usually used to miss a number of queries at times of heavy traffic. But, it was a relief when we integrated SuperBot. None of the queries went unanswered with a high visitor satisfaction rate.

    Rakesh Roshan
  • SuperBot has proved to be of help to University for admission aspiring students and their parents. Alongwith optimizing the human resource involvement towards the queries of students and parents, it has resulted in satisfaction of students. The Pinnacle Works team has been quite supportive in operations of SuperBot.

    Devang R . Joshi Registrar, CHARUSAT University