What is SuperBot?
SuperBot is a ChatBot developed to meet different business requirements with no human intervention and high efficiency.
What makes us Unique?
Recent years have witnessed lots of technological advancements and a number of revolutionary products have emerged during this tenure. SuperBot is one such revolutionary product developed by us with lots of custom features and integrations, making it different from others.
The Bot has been developed in a way that it can be easily configured to be used by any organization or industry. We just need your company portfolio and rest of the training will be done by us.
MULTI- LINGUAL SUPPORT
In order to make SuperBot user friendly, it has been trained in a way that it could understand multiple languages including English, Hindi, Hinglish and is continuosly being trained to understand other regional languages.
HIGHER INTENT MATCHING AND UNDERSTANDING
Unlike Other ChatBots, it doesn’t only matches keywords and answers defined questions. Instead it catches the intent of the query asked in any format and replies accordingly.
VIRTUALLY UNLIMITED INTEGRATION WITH 3RD PARTY SYSTEM
The System has open API and is easily integrable with all the third-party systems be it CRMs, Payment Tracking, etc. without any restrictions on the number of systems integrated.
DO IT YOURSELF
You need to feed a specific set of questions and answers on your own and the Bot answers those limited set of questions only. So, the hassle of training the Bot is all yours.
ONLY UNI OR BI-LINGUAL SUPPORT
The ChatBots are generally able to provide support in English or one or the other languages which restricts its usage.
MATCHES KEYWORDS ONLY TO REPLY
Works on a defined set of keywords and replies to only those questions for which it could pick the keywords. Leading to loss of queries.
Generally the systems don’t have an open API or could be integrated with only limited sets of tools and websites.
Features you would want in your ChatBot
The system has been built in a way that it is capable of handling unlimited number of unique users concurrently, leading to increase in system efficiency and high response rate.
SuperBot can attend queries in English, Hindi as well as in Hinglish. Also, it will soon be able to support regional languages, making it usable by various industries across the globe.
Since the system has been developed by using Machine Learning, it is able to self-learn and train itself to give the answers to those queries for which it wasn’t trained initially.
The system has been integrated with advanced level intelligence and analytics which segregates the leads as ones of low and high priority which enables the organizations to identify which one needs the earliest attention.
The system has a centralized payment gateway which enables the organization to connect their Payment Gateways with SuperBot and allow the users to the pay through their chat window only.
The system comes with Customizable Forms, which could be used for lead generation, conducting surveys, etc. The form pops ups automatically persuading the users to fill it, whenever a relatable question is asked.
The system has been designed in such a way that an average response time of 2-3 seconds has been maintained by SuperBot, irrespective of the number of users or queries it has to handle at the same time.
The system’s open APIs makes it integrable with all the CRMs including the leading ones like SalesForce and LeadSquared, etc.
Industries SuperBot works in
Can be Integrated with 15+ Platforms
Let’s Hear what Industry Leaders
think about SuperBot
It is really hard to manage a college and micro manage the people too. We usually used to miss a number of queries at times of heavy traffic. But, it was a relief when we integrated SuperBot. None of the queries went unanswered with a high visitor satisfaction rate.
SuperBot has proved to be of help to University for admission aspiring students and their parents. Alongwith optimizing the human resource involvement towards the queries of students and parents, it has resulted in satisfaction of students. The Pinnacle Works team has been quite supportive in operations of SuperBot.