SuperBot is an AI-driven Omni-channel conversation platform developed with the help of technologies like Machine Learning and Artificial Intelligence powered by Google Algorithms for assisting organizations to attend their online queries. The Bot’s intelligence is backed by high data analytics and research. The AI technology used, makes it smarter every second, as it empowers the Bot with a Self-Learning Capability. The Bot is capable of handling virtually unlimited visitors concurrently. It can work 24*7 with a response time of 2 to 4 seconds while covering 80% of the possible questions & scenarios.
Following a unified communication model approach, incoming queries from users from multiple channels are accepted by the platform and appropriate responses are fulfilled in real-time. The platform can be integrated with internal systems of organizations to provide accurate information to the visitor. All chat analytics are available for real-time monitoring via a dashboard.
It could be integrated with more than 20+ channels including Website, Facebook Messenger, Twitter, Skype, Google Assistant as well as Whatsapp.
Thus, with such high-end automation and easily customizable features, SuperBot is one of the latest evolution which meets the needs of different businesses and help them grow.
SuperBot is a ChatBot developed to meet different business requirements with no human intervention and high efficiency.
The system has been built in a way that it is capable of handling unlimited number of unique users concurrently, leading to an increase in system efficiency and a high response rate.
SuperBot can attend queries in English, Hindi as well as in Hinglish. Also, it will soon be able to support regional languages, making it usable for various industries across the globe.
Since the system has been developed by using Machine Learning, it is able to self-learn and train itself to give the answers to those queries for which it wasn’t trained initially.
In order to cater to the queries of all the visitors on all the platforms, SuperBot has been developed in a manner that it could be integrated with multiple platforms. Currently, it is integrable with 20+ channels including Facebook Messenger, Google Assistant, Alexa, Cortana, etc.
The system has a centralized payment gateway which enables the organization to connect their Payment Gateways with SuperBot and allow the users to pay through their chat window only.
The system comes with Customizable Forms, which could be used for lead generation, conducting surveys, etc. The form pops up automatically persuading the users to fill it, whenever a relatable question is asked.
The system has been designed in such a way that an average response time of 2-3 seconds has been maintained by SuperBot, irrespective of the number of users or queries it has to handle at the same time.
The system’s open APIs makes it integrable with most of the custom software used by the organizations including their CRMs, ERP, HMS as well as their SMS and Calls Portals, etc.
Industries SuperBot works in
Can be Integrated with 20+ Channels
What makes us Unique?
- Act as a communication agent and allows the user to ask anything they want
- Is trained for 200+ Intents to cater the queries and keeps on learning with time
- Has predefined templates for Industries like Educational Organisations, Coaching Institutes, Hospitals and is custom built for other industries. So the entire training is done by SuperBot’s team and client has to take no hassle for training.
- Is built after thorough Industry Research and Analysis and is trained industry specific.
- Follow a FAQ Based Format wherein the users are not allowed to ask something of their own.
- Are template based where only a certain set of questions and answers could be trained to answer
- Follow “Do It Your Own” Schema and doesn’t provide any training support
- Are Generic and don’t have Industry Based Intelligence
Explore More About SuperBot
Let’s Hear what Industry Leaders
think about SuperBot
We are happy with the deliverables of Superbot as it redefined the conversations and accelerated the effort of team REVA! This interactive tool adds value to chats by engaging the user with personalized responses. I would like to emphasize that it should be an integral part on a website as it is a great scaffold for the accuracy of data. Congratulations, Team Pinnacle!
SuperBot has proved to be of help to University for admission aspiring students and their parents. Alongwith optimizing the human resource involvement towards the queries of students and parents, it has resulted in satisfaction of students. The Pinnacle Works team has been quite supportive in operations of SuperBot.
Am I satisfied with Superbot? Well yes, I am, but more than the superbot I must put on record that it is the people behind that makes it work all the more. Superbot is a real-time mirror of your brand equity and also a superb interactive tool for your consumers. The accuracy of the data that one gets from is what makes it a must-have on your web presence. My heartiest congratulations to the crack team of Superbot and as they are aware, we are with them for a long long time.