No matter how many mediums and technologies are introduced, but telephony will always be preferred and one of the most convenient mediums for communication. But for a business attending so many calls becomes a hassle as well as increases their cost to be spent in agent hiring, training, infrastructure, etc. Also, the outbound marketing, survey, as well as feedback calls take a lot of time and effort for getting the desired results. Analyzing this situation, PinnacleWorks has launched another product named as SuperBot. SuperBot is an AI-Based Conversation Platform that is capable of having Smart Dialogues with Humans over Telephony Channels. It is capable of doing both taking inbound calls as well as outbound calls and can make thousands of calls in one minute only. Being backed by High-End technologies it is :
Recent years have witnessed a lot of technological advancements while enabling users to communicate with businesses in a lot more ways than earlier. They have been able to reach the businesses via website, social media, messaging platforms, increasing difficulty for the businesses to cater to all the queries and thence reducing their customer satisfaction as well leads to loss of potential leads. In order to bridge this gap between businesses and consumers, SuperBot For Education (Text) has been launched. It is an AI-Driven Unified Communication Agent which can be integrated with 20+ channels including the Website, WhatsApp, Facebook Messenger, Line, etc, and can cater to unique queries from multiple channels concurrently while doing the work of 1000 agents alone.
Built with the help of Machine Learning and Powerful NLU Algorithms, SuperBot is capable of :