QUEUELIVE is a Queue Management System which is used to effectively manage queues at any customer facing outlet, be it retail stores, banks, hospitals, educational Institutes, etc. In the eyes of your customers and your staff , automation of queue management creates a win-win situation by improved delivery time and benefits to both parties.

It is a Smart Centralised System which allows the managers to connect all their outlets/organisation with one centralised system and servers and thence allows them manage all the reporting, queues, delivery time of all from one central point.The key component of the system is a token issuing system, which generates tokens for customers based on the nature of interaction they wish to have. The staff calls on the next person in queue on push of a button and the token is flashed on a big screen. The queue traffic, customer numbers and peak periods in the branch can be precisely analyzed and evaluated with the help of business analyzers and reporting tools. In situations like where one outlet is over crowded or have an issue operating then with the help of the system the people’s queue could be transferred to other nearby outlets.

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Features

Call/ Recall
Token Functionality

Multi Premise
Management

Centralized Management
& Reporting

Multi - Lingual
Support

Can be deployed both in cloud and on premise

Supports Flexible Hardware Specifications

Highly Customizable with Deep Linking

Made with Open Source Technologies

Scalable to a Million Users

Mobile App Available

Why QueueLive

The ROI and success of any business depends upon the customer satisfaction and higher retention rate. Few of the major elements which plays an important role in assuring the same are Quality of the Service Provided, Customer Satisfaction, Quick or Less Delivery Time, etc. Queuelive helps the organisation in addressing few of the aforementioned leading to higher ROI and productivity contributing to the growth of the organization.

INCREASED ROI

The less delivery time and increased retention of the customers leads to increased sales and turnover, while Greater Efficiency leads to reduced transaction costs.

INCREASED PRODUCTIVITY

Increase in Staff Productivity as a result of detailed information on branches in real time and the ability of staff to deal quickly and efficiently with each customer situation.

COST & TIME EFFECTIVE

The system helps in reducing Cost involved in manually handling the queues as well as reduces the time of the staff s, invested in processing and sorting the orders, leading to reduced wait time of the customers.

CUSTOMER SATISFACTION

Customer Satisfaction is achieved through minimization of queues which apparently results in gaining Customer Retention and Loyalty contributing to the growth of the Business.

Integrated System to Improve Customer Satisfaction

KNOW HOW LONG YOUR CUSTOMERS HAVE BEEN WAITING

The ability to see the length of your customers’ wait time allows you to take a proactive, empathetic approach. As well as welcoming them warmly, you can make them feel appreciated by acknowledging

RESPOND QUICKLY TO DEMAND FROM YOUR VISITORS

Queuelive enables one to see which branches are receiving high demand from visitors. Then one will be able to distribute your sta¬ to the branches that need them most and ensure that you maximise the number of customers that one can serve during the day.

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